Billing

You can reach out to our team to purchase the software.

Normally we send the proposal for renewal 2 to 3 months before the end date of your current, active license. If you have not received our renewal or your software licence ended a long time ago, feel free to contact us.

First, you will need a renewal proposal from us. After completing and signing this proposal we can process your order and send the invoice to you.

Your license will expire, and you will not have full access to the software. You will still be able to open the file and view your projects. However, you will only be able to see your results but not be able to make any calculations. You can reach out to our team and we will be able to assist you in processing your renewal as soon as possible.  

You can send all your questions and requests concerning payment to our team.

FYI: Our procedure does not require proof of payment. The delivery of the license will start after payment has been received.

No. Helpdesk support is included in all commercial licenses.

Standard helpdesk support

Upon payment of the software licence, Gexcon provides email support services during working hours (9.00 am to 5.00 pm, Monday to Friday, excluding public holidays in the service-providing country). Support is primarily offered from Gexcon's team in Norway, with additional support from other locations. Any support provided outside of these hours is at Gexcon's discretion.

The scope of support services includes reasonable assistance to ensure the effective operation of the product, as determined by Gexcon. Support services include standard updates for the product. Gexcon is not obligated to provide support for any version other than the most recent version with all updates installed.

Advanced helpdesk support

For additional support, you can request "advanced helpdesk support" starting from 10 hours per year. This includes assistance from an experienced consultant for sessions of at least 2 hours. This support can be used for help with modelling specific scenarios or for advanced training on particular subjects related to EFFECTS and/or RISKCURVES.

Bank transfer into our designated account or by PayPal to Gexcon Netherlands PayPal.Me.

No, full payment is required when invoiced.

All licenses and training are quoted in Euro (€) across the globe, this is to ensure we keep true to our fair pricing policy offer. This way we can maintain the same price for all customers in all countries over the year.

Unfortunately, we do not support payment using credit card. However, payments can be made using PayPal. You will need to have or create a PayPal account. You can access our PayPal account through the following link: Gexcon Netherlands PayPal.Me.

Our email address for all billing questions is nl@gexcon.com.

Banking details:

• Bank Name: ING Bank N.V.

• IBAN Number: NL81INGB0009311920

• Swift code: INGBNL2A

• Bank Account Holder Name: Gexcon Netherlands BV

• Address: PO Box 1800 1000 BV Amsterdam, The Netherlands

Please send all requests including documents to our sales team.

Our email address for all billing questions is nl@gexcon.com.